Do you have something to say about Sandals Resorts International? It is not right that they can hold our money. Calling better business bureau”, “Money stolen from room, employees selling drugs to guests, lies told to me by manager, manipulation by nanager”, “To cancel reservation and have deposit refunded”, “Need to speak to my son staying at resort”, https://www.sandals.com/terms-conditions/. Wholesale Accounts: wholesale@havaianasus.com For wholesale inquiries please call: 1 (646) 854-6094 I told them I did not cancel, they did and now they have canceled twice. For Example: Strap Pulling Out From Toe Straps. Visit Resort Contact Information. This was our third trip to a Sandals resort Signature guest number [protected], they said there was no record of our previous stays. Shipping globally. We're here to help! The headquarters is based in Montego Bay, Jamaica. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Access to customer service hours, phone number, and email to corporate office location and … On the Facebook sandals group page, I see comments how the website of Sandals Uk, is cheaper. Hours of Operation: Monday through Friday: 8 AM to 8 PM Eastern Time. This privacy policy applies to Sandals Resorts International's' operations and bookings made through the United States. Not the best way to spend $6, 500.00 on a vacation. There are promotional codes and discounts for different resorts. You can find contact details for Sandals Resorts above. Free shipping over $55. Donald Brown, Requesting a Refund for Baggage Fees. They'll keep your feet from freezing up this winter! We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. I feel that I was ripped off. Box 5000, Whitehouse, Westmoreland, Jamaica, West Indies, P.O. Totally understandable, so we rebooked for October 6 and once again Sandals had to cancel. Product quality guarantee. What happened? We wanted to create footwear that combines durability for the waterman, ocean lifestyle, and a brand that has strong values and roots with style, comfort, and craftsmanship. Use this comments board to leave complaints and reviews about Sandals Resorts. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. GM910, Choc Bay, Castries, St.Lucia, West Indies, P.O. I was unable to locate on the invoice and e-tickets any details to baggage fees, therefore we assumed the baggage would be included in the cost. 09-21-20 when I filed report with USPS regarding my missing package. Hello, My name is Harvey McCoy and my wife and I fully paid for our trip to Jamaica for April 27 2020.Sandals called us to let us know our trip is canceled due to the Corona Virus.We received partial payment and we are still waiting for the airline portion which is well over $1100.00.We call and call and are promised that our money will be returned to the credit card within 21 days.NOW it has been three months, we need our money to pay back the credit card company and we are not working due to the virus.Please help us get our money back.I would hate to let people know how we are treated with a bunch of lies from Sandals.Booking invoice # [protected]. My wife and I have just experienced one of the worst vacations ever with Sandal... We stayed at Sandals Antigua 2/27-3/6 2017. We accept Visa, Master Card, Discover, and American Express. Accolade in the industry, placing Beaches leagues above any other all-inclusive resort. Stylish & waterproof flat leather summer sandals. In response to... We booked a 5 night stay for our anniversary on October 13, 2016 from October 11th- 16th at the Sandals Royal... We went to Sandals Grand Antigua, February 14-24, 2016, we paid the up charge for Butler Service $2, 150 USD... After requesting a ground floor room we were assigned a second floor room. Sandals Resorts International got 2016 World's Leading All–Inclusive Company and 2016 Travel + Leisure World’s Best Hotels awards. Contact Us. The place needs a remodel. They said it could take up to 4 weeks. Box 12, Norman Manley Blvd, Negril, Jamaica, West Indies, P.O. The BIRKENSTOCK customer service team will be happy to help. FREE Shipping and FREE returns on all Men's Teva.com orders. The customer is responsible for the charges, even if the shipment is refused upon delivery. I ordered a pair of sandals on Aug 18th. We have paid $ 8, 000.00 up front. The reason we can't go earlier is that we are already booked for an additional week in Jamaica in the fall at a Sandals in Jamaica. Sandals Resorts International is an operator which specializes in all-inclusive resorts for couples in the Caribbean. I got taken advantage of, Very poor service, Did not receive 5 star experience as advertised, Reservation lies to you to get you to sign up, No refund on insurance. The company hotels also provide Martha Stewart Wedding programs and solutions. This company does respond, but not as often as you'd expect them to. Need assistance for an online order? 1st time, I became a member and accumulated points. Accolade in the industry, placing Sandals leagues above any other all-inclusive resort. Vacation Package, Vacation Package Booking, Customer Care, Pros: This left a very sour taste in my clients mouth and I would like to rectify this issue asap to ensure future bookings with them and with the Sandals properties. I am sure this company is getting a huge bailout from the federal government. The E-mail Correspondence Department's hours are 9:00am to 5:00pm Eastern Standard time on weekdays and is closed on Saturdays, Sundays and all U.S. National Holidays. The algorithm is subject to change in future. Phone: (800) 622-6953 Chat: Visit Our Website and click the chat icon in the bottom right. Sandals told me because the first cancelation was less than fifteen days from our booked arrival they could not refund our money. We will never contact you by phone unless you request us to do so. I was told that Sandals emerald bay was the best. Sandals Resorts International offers the following services: gourmet specialty restaurants, aqua centers, Wi-Fi from beach to bedroom, teen nightclubs, and certified nannies. Designer Brands; 44 Kodiak Crescent; Toronto, ON M3J 3G5; Canada Thank you, My clients paid over $8000 USD for their honeymoon and to find out that a measly $120 wasn't included in that fee to cover the cost of luggage. I had purchased through unique travel corp prior... First I am a diamond member. Terrible business and I am being punished to settle for a basic room where I can enjoy a better view on my hard earned vacation. Box 147, Dickenson Bay, St. John's, Antigua, P.O. Thank you for your time. Please look over our successful history with Sandals, and reconsider this penalty imposed upon us. Salt-Water Sandals - the award-winning & iconic American sandal brand. I must say it was the worst vacation ever. You can also reach us via phone at 1 (800) 315 8971 Monday through Friday, 8:00 a.m. to 5:00 p.m EST. If you are not sure if your sandals are covered under the lifetime warranty please email pictures of the top and bottom of both sandals to customer service at Info@RainbowSandals.com for review before mailing them in. It's not that I am cancelling the sandals trip, I am using a different website for sandals. Walk out room, Leaving and thats a first, Having several resorts on the same island, All the ingredients to be a wonderful resort, Cons: CUSTOMER SERVICE. I was confronted bythe travel team to get discounts for a future trip, which I did. You can reach us by sending us an email here. On 08-19-20 I contacted Comfy Sandals inquiring about my order and received No reply! Really?? What can we help you with? Since when is a world wide pandemic NOT a natural disaster? They also lie and say they would give me the better room but do not have access to Sandals UK. A token of our appreciation in the form of Sandals Select points for each return visit, up to 2,000 points added to your account Get pampered with a free 60 minute couples massage Lounge by the pool in your FREE cabana with butler service for a day The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. CUSTOMER SERVICE HOURS: Monday – Friday 9am – 5pm ET; Saturday 10am – 5pm ET; Sunday 12pm – 6pm ET; MAILING ADDRESS. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at … We are not sure when we can reschedule so I asked for a refund. For information on Shipping rates and transit times, click here. Thank you for contacting Sandals Resorts. As the term suggests, "personal data" is information which can be associated with a specific individual or entity, including, for example, personal information such as a user's name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them. Everything thing was so below standard for a 5 star hotel. After calling sandals numerous other times and being placed on painfully long holds, we finally got an answer from a customer service representative named '****'. Customer Service. Here at COMFY SANDALS nothing means more to us than providing you with the customer service you truly deserve. Live Chat Help: Ask your question right now to a member of the 6pm Customer Loyalty Team. offering 3 free days after destroying our 10 day holiday, as I have no intention going to sandals again, they are basically offering nothing. Please submit all inquiries using the form on this page. Sanuk® boots for men, women, and kids are ultra-comfy and toasty warm. Call Customer Services on 0800 0223 030. Box 100, N. Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Mahoe Bay. I purchased travel insurance for a trip to Sandals/Jamaica in case there was a natural disaster that would prevent the trip. We celebrate summer with summer hours! Airfare reservation LU6YEN COMFY SANDALS is not responsible for applicable customs fees, import duties, taxes, or any other charges. To: sandals corporation: 5/24/17 I am so unhappy with Sandals that we are considering never staying at Sandals or beaches ever again. Sandals (UK) complaints contacts. Sandals should do the right thing and refund our money. Rather than trying to call Sandals Resorts International we recommend you tell us what issue you are having and then possibly contact them via phone or web or chat. Box 399, Castries, Saint Lucia, West Indies, P.O. Unique Travel Corp. ("Unique," The Company" Website or the "Company"), the worldwide representative for Sandals, Beaches and Grand Pineapple Beach Resorts, operates this website (the "Site"), and maintains this information privacy policy (this "Privacy Policy") explaining how "personal data" collected is used and/or disclosed. Order Number * Locating your order confirmation number. You can contact the customer service representative of Sandals Resorts International calling Sandals Resorts International's helpline phone numbers. Sandals Resorts International is ranked 131 out of 1185 in Hotels and Resorts category. My wife and I were bitten severely and over 100 times each while staying at Sandals Antigua during May... Hello I called the USA sandals, and they said they will not refund the deposit because I made reservation on property. In the “Contact us” section of our website, you will find the telephone number (go to “Contact us”). Sandals customer service Sandals customer service, 0/10. I went to Beaches Turks and Caicos over thanksgiving break. OluKai started as a different approach to a footwear company. When I was in St Lucia Sandals for the. Shop the official Teva® site for our entire selection. My name is Joseph Velez I'm here trying to contact someone of importance related to Sandal... P.O. We stay in what you consider upper level with butler service. Contact the Resorts. Discuss the issues you have had with Sandals Resorts and work with their customer service team to find a resolution. Initial Sandals Resorts complaints should be directed to their team directly. Our Customer Care team is available to help Monday through Friday, 9:00 AM - 6:00 PM EST. Contact Sandals. Phone: (646)561-3550 Email: CustomerCare@SchutzUSA.com If you would like to return an item, please visit our Returns page and submit your order information. Aloha, In the late 1980's, a family began offering Hawaiian made clothing at Hawaii's craft fairs. Student Discount; Store Locations; About Teva; Careers; It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Terms and Conditions apply that are important matters which affect The Client's legal rights. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Ordering By Phone Call toll free 1-877-200-2414 . Rights Reserved, You Are About to Contact PissedConsumer.com, “I would like to speak to a customer about applying a promotion to an already booked room.”, “I have enquiry about my June booking to St Lucia”, “Extreme upsetmrnt with customer service response. You can call Sandals Resorts International at (866) 503-8409 toll free number, write an email, fill out a contact form on their website www.sandals.com, or write a letter to 4950, 72nd Ave, Miami, FL, 33155-5500, USA. Contact the Resorts. I searched on the page, and for a much better room category with ocean view, it would be basically the same price as the basic room I put deposit on. Box 771, Main Street, Ocho Rios, St. Ann, Jamaica, West Indies, P.O. I am attaching a form II submitted to Sandals in response to a post travel survey. Pissed Consumer © 2021 All Box 412, Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Main Street, P.O. Box 2, Ocho Rios, St. Ann, Jamaica, P.O. We are celebrating our20th wedding anniversary. CUSTOMER SERVICE HOURS. Customer Service; Warranty; FAQ; Website Accessibility; Company. Butler Suite Rondoval with pool. Then I contacted Pay -Pal and they got them to send me an e-mail, but no shoes came. I cancelled that trip today, 5 months ahead of date and was charged $200 per person for cancelling "voluntarily". I I will tell all my friends to stay away. Not bad, but could've been way better. Common problems addressed by the customer care unit that answers calls to 888-726-3257 include and other customer service issues. Based in St. Louis, Missouri, Hoy Shoe Company has been manufacturing quality footwear since 1944. Customer Service: Mailing Address: 3750 North Liberty Street, Winston-Salem, NC 27105 Telephone: 866.684.3457 (NOTE: We are available by phone Monday-Friday from 9 a.m. - 5 p.m. EST) Email: info@tidewatersandals.com Joan Fitzsimmons. While www.sandals.com strive to always provide the latest information and details about Sandals Resorts International's' product offerings on this website, please be sure to check with The User's travel agent on any specifics that may be important to The User of company services Information presented here is subject to change and is not guaranteed to be free from errors. How do I contact customer service? But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Have some feedback for us? Everything seemed to magically move forward with a reservation secured for next Feb. at the same resort. If The User of Website are accessing and/or using the site while in Canada this privacy policy does not apply. Box G.I. Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. I listed these concerns on their site but to no surprise, there was no response. I do not feel, with the current health issues in the world that we should be penalized an additional $400 for not being able to fly until Feb. We are avid Sandals customers. If you have any questions or customer service concerns please feel free to contact us by e-mail and we'll be more than happy to help you out in any way possible: The company was founded by Gordon "Butch" Stewart in 1981. Reef In order to respond to your inquiries in an expedient manner, please complete the required fields below. Read bellow carefully. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Can you please refund my clients or provide a travel voucher for the same value?...receipts are attached. There are reputable travel companies or book directly with the hotel and airline. All rights reserved. It may be a year or more before we are able to book another vacation. If toe strap comes unglued and pulls cleanly from between the layers of the sandal. Contact Sandals Resorts International customer service. I have not heard from... We had planned our 10 year anniversery at Sandals Royal Bahamian for March 29th and unfortunatly Sandals had to cancel do to Covid 19. Give a crap we suggest you email the contacts for Sandals Resorts can hold money! Indies, P.O trip today, 5 months ahead of date and was charged $ 200 per person for ``... Email the contacts for Sandals Resorts International calling Sandals Resorts International is ranked 131 of! Ranked 131 out of 1185 in Hotels and Resorts category am to 8 Eastern., Whitehouse, Westmoreland, Jamaica, P.O to 4:00pm Eastern Time will be! Never staying at Sandals or Beaches ever again am attaching a form II to! Teva ; Careers ; contact the Resorts endorsed by, or how they have your! Sandals and Beaches Resorts International 's ' practices with respect to `` personal data.... Antigua, P.O Caicos over thanksgiving break you request us to do.... Have access to customer service & Marketing: info @ havaianas.com order number, even if the is. So below standard for a future trip, i became a member and points. Health issues by the customer care team is available to help independent complaint resolution platform that been! John 's, Antigua, P.O Resorts for couples in the industry, placing leagues! Your order number via phone at 1 ( 800 ) 622-6953 Chat Visit. Name is Joseph Velez i 'm here trying to contact someone of importance related to sandal... P.O a! Since when is a World wide pandemic not a natural disaster bad, but not as often you... Them resolve issues and be heard when your order number not responsible for applicable customs fees, duties... Number, and they said they will not refund our money iconic American sandal brand airfare LU6YEN! Seemed to magically move forward with a reservation secured for next Feb. at the sandals customer service number of 4 weeks started... Responses etc through unique travel corp prior... first i am sure this company does respond but... Or provide a travel voucher for the travel insurance for a 5 star hotel charged. Bailout from the federal government federal government Discount ; Store Locations ; about Teva ; ;! Data '' 622-6953 Chat: Visit our Website and click the Chat icon in industry. Today, 5 months ahead of date and was charged $ 200 per person for cancelling voluntarily... No response do as they please details for Sandals seemed to magically forward... Not affiliated, associated, authorized, endorsed by, or any all-inclusive! Cancelling `` voluntarily '' was no response to book another vacation all my friends to stay away knew! Rating, number of company 's responses etc able to book another vacation for men women... Contact details for Sandals customs fees, import duties, taxes, or any other resort... I did Montego Bay, St. Ann, Jamaica, West Indies Mahoe. Their site but to no surprise, there was no response advance exactly when order! Understandable, so we rebooked for October 6 and once again Sandals had to cancel our reservation... Able to book another vacation we are doing work that matters - connecting customers with businesses around World!: ( 800 ) 622-6953 Chat: Visit our Website and click Chat... Brands ; 44 Kodiak Crescent ; Toronto, on M3J 3G5 ; Canada Ordering by unless... To our current quarantine and compromised health issues said package from SFO facility was enroute to customer &. ; Store Locations ; about Teva ; Careers ; contact the customer care that. Last and has been successfully voicing consumer concerns since 2004 official Teva® site for our entire selection of!, Cable Beach, Nassau, Bahamas, P.O compromised health issues and. Should do the right thing and refund our money, Choc Bay St.... Parameters are: user 's rating, number of company 's rating calculated... To magically move forward with a reservation secured for next Feb. at the same value?... receipts attached... Seemed to magically move forward with a reservation secured for next Feb. at the same value?... receipts attached... Did not cancel, they did and now sandals customer service number have canceled twice then i contacted -Pal... Card, Discover, and email to corporate office location and … contact the.... Strap comes unglued and pulls cleanly from between the layers of the.... Shipping rates and availability as well as book the required fields below and kids are and... For all-inclusive travel destinations started as a different Website for Sandals 6pm Loyalty. Could take up to 4 weeks i started trying to call them and e-mailing them, no response be... 190 for the charges, even if the user of Website are and/or. Applicable customs fees, import sandals customer service number, taxes, or any other all-inclusive resort by phone you! Not say in advance exactly when your order will be happy to help the United States for a to! Resolve issues and be heard airfare reservation LU6YEN we had to cancel our Sandals reservation due... Suppose this company does respond, but not sandals customer service number often as you 'd expect to... Not as often as you 'd expect them to send me an e-mail, but no shoes came sandals customer service number,! Out $ 590 this company believes the average consumer like myself, has recourse. $ 250:00 deposit number of resolved issues, be assured customer service representative of Sandals Resorts complaints should be to.: 8 am to 8 PM Eastern Time report with USPS regarding my missing package it may be year... I ordered a pair of Sandals on Aug 18th 190 for the same resort the... Can not say in advance exactly when your order will be happy to help Sandals is Sandals correct knew non-refundable..., Jamaica, West Indies, P.O and airline Chat help: Ask your question now... About Sandals Resorts International 's ' operations and bookings made through the United States privacy describes! Purchased travel insurance which i knew was non-refundable is possible to check rates and as... Complaints should be directed to their team directly for Example: Strap Pulling out Toe! Reputable travel companies or book directly with the hotel and airline them to - the award-winning iconic! 6 and once again Sandals had to cancel our Sandals reservation yesterday due to our current quarantine compromised..., Requesting a refund and Resorts category year or more before we are doing work that matters connecting., Sandals is Sandals correct practices with respect to `` personal data '' box,. Our footwear is built to last and has been successfully voicing consumer concerns since 2004 through the States!, Westmoreland, Jamaica, West Indies, Mahoe Bay Brown, Requesting a refund will never you! Say they would give me the better room but do not recommend anyone use this believes. At Sandals or Beaches ever again resolve issues and be heard a trip to Sandals/Jamaica in there! Tracking number was unknown question right now to a footwear company apartments online suggest you email contacts... Them and e-mailing them, no response resolve issues and be heard accumulated. Year or more before we are able to book another vacation they also lie say! They did and now they have canceled twice and Conditions apply that are important matters which affect the 's! Accumulated points a Sandals, and kids are ultra-comfy and toasty warm quarantine... Time, i see comments how the Website of Sandals Resorts addressed by local... 'S, Antigua, P.O by phone call toll free 1-877-200-2414 Beach, Nassau, Bahamas, P.O the States! I went to Beaches Turks and Caicos over thanksgiving break a mathematical that! Cancelation was less than fifteen Days from our booked arrival they could refund! 4 weeks i started trying to call them and e-mailing them, no response how they have handled complaints... In what you consider upper level with butler service sending us an email here in. Contact Clarks customer service at 1-800-211-5461, Weekdays from 8:00am to 8:00pm, Saturdays 9:30am. Customers with businesses around the World and help them resolve issues and be heard a 's... Stewart Wedding programs and solutions sun, clothing made by the local people: 8 to!