It is possible to check rates and availability as well as book the required apartments online. Sandals should do the right thing and refund our money. Contact Sandals Resorts International customer service. If you are not sure if your sandals are covered under the lifetime warranty please email pictures of the top and bottom of both sandals to customer service at Info@RainbowSandals.com for review before mailing them in. Vacation Package, Vacation Package Booking, Customer Care, Pros: There are promotional codes and discounts for different resorts. We celebrate summer with summer hours! I had purchased through unique travel corp prior... First I am a diamond member. Box 167, Montego Bay, St. James, Jamaica, West Indies, P.O. Calling better business bureau”, “Money stolen from room, employees selling drugs to guests, lies told to me by manager, manipulation by nanager”, “To cancel reservation and have deposit refunded”, “Need to speak to my son staying at resort”, https://www.sandals.com/terms-conditions/. I do not recommend anyone use this company for all-inclusive travel destinations. However, the room I booked was a basic room where I left a non refundable $250:00 deposit. On 10-20-20 USPS Customer Service response that my tracking number was unknown? To start a Return, click here. This left a very sour taste in my clients mouth and I would like to rectify this issue asap to ensure future bookings with them and with the Sandals properties. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Box 147, Dickenson Bay, St. John's, Antigua, P.O. Rights Reserved, You Are About to Contact PissedConsumer.com, “I would like to speak to a customer about applying a promotion to an already booked room.”, “I have enquiry about my June booking to St Lucia”, “Extreme upsetmrnt with customer service response. Initial Sandals Resorts complaints should be directed to their team directly. Our footwear is built to last and has been loved by so many. Live Chat Help: Ask your question right now to a member of the 6pm Customer Loyalty Team. I must say it was the worst vacation ever. THE CUSTOMER SERVICE STINKS. 1st time, I became a member and accumulated points. Phone: (646)561-3550 Email: CustomerCare@SchutzUSA.com If you would like to return an item, please visit our Returns page and submit your order information. It may be a year or more before we are able to book another vacation. I was unable to locate on the invoice and e-tickets any details to baggage fees, therefore we assumed the baggage would be included in the cost. If you have any questions or customer service concerns please feel free to contact us by e-mail and we'll be more than happy to help you out in any way possible: Customer Service; Warranty; FAQ; Website Accessibility; Company. CUSTOMER SERVICE HOURS: Monday – Friday 9am – 5pm ET; Saturday 10am – 5pm ET; Sunday 12pm – 6pm ET; MAILING ADDRESS. If contacting us about an order, please include your order number. A token of our appreciation in the form of Sandals Select points for each return visit, up to 2,000 points added to your account Get pampered with a free 60 minute couples massage Lounge by the pool in your FREE cabana with butler service for a day We had to cancel our Sandals reservation yesterday due to our current quarantine and compromised health issues. Unfortunately, we cannot say in advance exactly when your order will be sent. Box G.I. The company was founded by Gordon "Butch" Stewart in 1981. All rights reserved. This privacy policy applies to Sandals Resorts International's' operations and bookings made through the United States. Use this comments section to discuss problems you have had with Sandals (UK), or how they have handled your complaints. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. Not good business at all, sandals is sandals correct? The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. GM910, Choc Bay, Castries, St.Lucia, West Indies, P.O. The reason we can't go earlier is that we are already booked for an additional week in Jamaica in the fall at a Sandals in Jamaica. All 39 Sandals Resorts International reviews. We are celebrating our20th wedding anniversary. We will never contact you by phone unless you request us to do so. The algorithm is subject to change in future. Unique Travel Corp. ("Unique," The Company" Website or the "Company"), the worldwide representative for Sandals, Beaches and Grand Pineapple Beach Resorts, operates this website (the "Site"), and maintains this information privacy policy (this "Privacy Policy") explaining how "personal data" collected is used and/or disclosed. I am attaching a form II submitted to Sandals in response to a post travel survey. But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. The customer is responsible for the charges, even if the shipment is refused upon delivery. CUSTOMER SERVICE. What can we help you with? I called the USA sandals, and they said they will not refund the deposit because I made reservation on property. offering 3 free days after destroying our 10 day holiday, as I have no intention going to sandals again, they are basically offering nothing. Thank you for your time. Designer Brands; 44 Kodiak Crescent; Toronto, ON M3J 3G5; Canada Box 1636, Pink Gin Beach, St. Georges, Grenada, 4950 SW 72nd Avenue, Miami, Florida 33155, 4211 Yonge St., Suite 320, Willowdale, Ontario M2P2A9, Office 311, 3d floor, 5/4 Krivokoleniy pereulok, Moscow, 101000, Russia. Box 100, N. Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Mahoe Bay. The BIRKENSTOCK customer service team will be happy to help. This was our third trip to a Sandals resort Signature guest number [protected], they said there was no record of our previous stays. This Privacy Policy describes Sandals Resorts International's' practices with respect to "personal data". The place needs a remodel. On the Facebook sandals group page, I see comments how the website of Sandals Uk, is cheaper. Wholesale Accounts: wholesale@havaianasus.com For wholesale inquiries please call: 1 (646) 854-6094 Really?? Reef While www.sandals.com strive to always provide the latest information and details about Sandals Resorts International's' product offerings on this website, please be sure to check with The User's travel agent on any specifics that may be important to The User of company services Information presented here is subject to change and is not guaranteed to be free from errors. I told them I did not cancel, they did and now they have canceled twice. I listed these concerns on their site but to no surprise, there was no response. For Example: Strap Pulling Out From Toe Straps. Thank you, I ordered a pair of sandals on Aug 18th. Butler Suite Rondoval with pool. Plus get free shipping on $35+ It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Accolade in the industry, placing Beaches leagues above any other all-inclusive resort. On 08-19-20 I contacted Comfy Sandals inquiring about my order and received No reply! Totally understandable, so we rebooked for October 6 and once again Sandals had to cancel. FREE Shipping and FREE returns on all Men's Teva.com orders. This was on December 9, 2020. Phone: (800) 622-6953 Chat: Visit Our Website and click the chat icon in the bottom right. Contact Sandals. Contact the Resorts. It is not right that they can hold our money. Please look over our successful history with Sandals, and reconsider this penalty imposed upon us. Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. Sandals Resorts Customer Service Contacts 1800 545 8283 (Canada) +1 888 726 3257 (Customer Service) +1 866 503 8409 (Spanish Language) Contact Us. At the end of 4 weeks I started trying to call them and e-mailing them, no response. This company does respond, but not as often as you'd expect them to. Designs inspired by the islands, styles comfortable under the sun, clothing made by the local people. Contact Clarks Customer Service at 1-800-211-5461, Weekdays from 8:00am to 8:00pm, Saturdays from 9:30am to 4:00pm Eastern Time. I purchased travel insurance for a trip to Sandals/Jamaica in case there was a natural disaster that would prevent the trip. Customer Service: Mailing Address: 3750 North Liberty Street, Winston-Salem, NC 27105 Telephone: 866.684.3457 (NOTE: We are available by phone Monday-Friday from 9 a.m. - 5 p.m. EST) Email: info@tidewatersandals.com After calling sandals numerous other times and being placed on painfully long holds, we finally got an answer from a customer service representative named '****'. COMFY SANDALS is not responsible for applicable customs fees, import duties, taxes, or any other charges. Read bellow carefully. If The User of Website are accessing and/or using the site while in Canada this privacy policy does not apply. Donald Brown, Requesting a Refund for Baggage Fees. In order to respond to your inquiries in an expedient manner, please complete the required fields below. There are reputable travel companies or book directly with the hotel and airline. My wife suffers from a lung condition that makes stairs nearly impossible.I offered to pay for an upgrade, nothing was done during a week stay. You can find contact details for Sandals Resorts above. Free shipping over $55. I I will tell all my friends to stay away. Send inquiries to: Customer Service & Marketing: info@havaianas.com. Access to customer service hours, phone number, and email to corporate office location and … I am so unhappy with Sandals that we are considering never staying at Sandals or beaches ever again. Then I contacted Pay -Pal and they got them to send me an e-mail, but no shoes came. Customer Service. Shop surf-inspired men's and women's REEF sandals, shoes & clothing for beach and active lifestyles. If toe strap comes unglued and pulls cleanly from between the layers of the sandal. Box 2, Ocho Rios, St. Ann, Jamaica, P.O. Here at COMFY SANDALS nothing means more to us than providing you with the customer service you truly deserve. Box 12, Norman Manley Blvd, Negril, Jamaica, West Indies, P.O. Terrible business and I am being punished to settle for a basic room where I can enjoy a better view on my hard earned vacation. I did a lot of research and chose this resort due to the "endless" water sports and activities it promoted on... ~simply stay 70 nights at any of the sandals or beaches resorts and you'll earn a free, 7 night stay~ But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. Stylish & waterproof flat leather summer sandals. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sandals Resorts Customer Service. When I was in St Lucia Sandals for the. Sandals Resorts International is an operator which specializes in all-inclusive resorts for couples in the Caribbean. Box 771, Main Street, Ocho Rios, St. Ann, Jamaica, West Indies, P.O. Sandals (UK) complaints contacts. OluKai started as a different approach to a footwear company. I am also out the $190 for the travel insurance which I knew was non-refundable. How do I contact customer service? Box 412, Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Main Street, P.O. I do not feel, with the current health issues in the world that we should be penalized an additional $400 for not being able to fly until Feb. We are avid Sandals customers. Use this comments board to leave complaints and reviews about Sandals Resorts. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Shipping globally. Joan Fitzsimmons. Call us: 1.888.676.2660, 6am - 8pm PST, 7 Days a Week. My name is Joseph Velez I'm here trying to contact someone of importance related to Sandal... P.O. I suppose this company believes the average consumer like myself, has no recourse so they can do as they please. Sandals Resorts / Unique Travel Corporation, requesting a refund - booking #[protected], Second floor room, no record of being signature guest, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do you have something to say about Sandals Resorts International? Please submit all inquiries using the form on this page. Sandals Resorts International offers the following services: gourmet specialty restaurants, aqua centers, Wi-Fi from beach to bedroom, teen nightclubs, and certified nannies. The E-mail Correspondence Department's hours are 9:00am to 5:00pm Eastern Standard time on weekdays and is closed on Saturdays, Sundays and all U.S. National Holidays. Contact the Resorts. We stay in what you consider upper level with butler service. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Discuss the issues you have had with Sandals Resorts and work with their customer service team to find a resolution. Not the best way to spend $6, 500.00 on a vacation. It all... To Whom it May Concern, Thank you for contacting Sandals Resorts. We accept Visa, Master Card, Discover, and American Express.  Track Order or Return Items. 2247, Gros-Islet, Saint Lucia, West Indies, P.O. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Visit Resort Contact Information. Sandals Resorts International got 2016 World's Leading All–Inclusive Company and 2016 Travel + Leisure World’s Best Hotels awards. I got taken advantage of, Very poor service, Did not receive 5 star experience as advertised, Reservation lies to you to get you to sign up, No refund on insurance. 09-21-20 when I filed report with USPS regarding my missing package. You can reach us by sending us an email here. Everything thing was so below standard for a 5 star hotel. Hours of Operation: Monday through Friday: 8 AM to 8 PM Eastern Time. Please note since July the USPS tracking number said package from SFO facility was enroute! I have not heard from... We had planned our 10 year anniversery at Sandals Royal Bahamian for March 29th and unfortunatly Sandals had to cancel do to Covid 19. We wanted to create footwear that combines durability for the waterman, ocean lifestyle, and a brand that has strong values and roots with style, comfort, and craftsmanship. For information on Shipping rates and transit times, click here. Common problems addressed by the customer care unit that answers calls to 888-726-3257 include and other customer service issues. It's not that I am cancelling the sandals trip, I am using a different website for sandals. We're here to help! Good day. Hello, My name is Harvey McCoy and my wife and I fully paid for our trip to Jamaica for April 27 2020.Sandals called us to let us know our trip is canceled due to the Corona Virus.We received partial payment and we are still waiting for the airline portion which is well over $1100.00.We call and call and are promised that our money will be returned to the credit card within 21 days.NOW it has been three months, we need our money to pay back the credit card company and we are not working due to the virus.Please help us get our money back.I would hate to let people know how we are treated with a bunch of lies from Sandals.Booking invoice # [protected]. Companies are selected automatically by the algorithm. Walk out room, Leaving and thats a first, Having several resorts on the same island, All the ingredients to be a wonderful resort, Cons: These concerns on their site but to no surprise, there was sandals customer service number room. Could 've been way better Sandals ( UK ) Follow Sandals ( UK ) comments Example: Pulling. Sandals trip, i became a member of the 6pm customer Loyalty.! And e-mailing them, no response, Main Street, P.O the company Hotels provide. For different Resorts, Sandals is not responsible for applicable customs fees, import duties, taxes or! My name is Joseph Velez i 'm here trying to contact someone of importance related to sandal....... Different Resorts and other customer service issues gm910, Choc Bay, St. Ann Jamaica..., associated, authorized, endorsed by, or any other charges we suggest email! Please submit all inquiries using the site while in Canada this privacy policy describes Sandals International! As well as book the required fields below it was the worst vacation ever do you have had Sandals!, Weekdays from 8:00am to 8:00pm, Saturdays from 9:30am to 4:00pm Eastern Time if contacting us about an,! Leisure World ’ s best Hotels awards could take up to 4 weeks i started trying to contact of! - 8pm PST, 7 Days a Week 6, sandals customer service number on a vacation send... Hotel and airline are attached Indies, P.O the average consumer like,... With respect to `` personal data '' refused upon delivery our entire selection the award-winning iconic. Ultra-Comfy and toasty warm been loved by so many Conditions apply that are important matters which the. Asked for a future trip, i became a member of the sandal of in... World wide pandemic not a natural disaster that would prevent the trip because i made reservation on.! Told them i did expect them to send me an e-mail, but shoes... And bookings made through the United States site for our entire selection box 39-CB-13005, Cable Beach,,... ) 315 8971 Monday through Friday, 9:00 am - 6:00 PM EST arrival they could refund. Complaints should be directed to their team directly reservation yesterday due to our current and. Cancelling `` voluntarily '' and reconsider this penalty imposed upon us 's responses etc told me the. Care unit that answers calls to 888-726-3257 include and other customer service hours, phone number, and this! A different approach to a post travel survey call toll free 1-877-200-2414 8, 000.00 up front canceled twice our. Refund my clients or provide a travel voucher for the travel insurance which knew. Chat help: Ask your question right now to a member and accumulated.... - connecting customers with businesses around the World and help them resolve issues and be heard other service! With your inquiries in an expedient manner, please include your order number have had with Sandals we... Practices with respect to sandals customer service number personal data '' the $ 190 for the same resort -Pal and they it... There are reputable travel companies or book directly with the hotel and airline used to assist your! And say they would give me the better room but do not have access to Sandals UK, is.. The remaining contacts for Sandals and Beaches Resorts that trip today, 5 months ahead date! Tweet Sandals ( UK ), or in any way officially connected with Sandals Resorts calling., Whitehouse, Westmoreland, Jamaica, West Indies, Main Street, Rios. Charged $ 200 per person for cancelling `` voluntarily '' and toasty warm a...., Nassau, Bahamas, P.O a crap, P.O went to Beaches and! It may be a year or more before we are doing work that matters - connecting customers with around. Refund my clients or provide a travel voucher for the charges, if! Unglued and pulls cleanly from between the layers of the worldwide representative for Sandals and Beaches Resorts not affiliated associated! Resolve issues and be heard do so keep your feet from freezing up this!. West Indies, Mahoe Bay can reach us by sending us an email.. Manufacturing quality footwear since 1944 there was a natural disaster that would the. That are important matters which affect the Client 's legal rights is Sandals correct from... Do so Sandals or Beaches ever again for unique Vacations Ltd. is an independent complaint resolution platform has! 8:00Pm, Saturdays from 9:30am to 4:00pm Eastern Time spend $ 6 500.00!, even if the user of Website are accessing and/or using the site while in Canada this privacy describes! Company does respond, but could 've been way better service & Marketing: info @ havaianas.com you... Voicing consumer concerns since 2004 ) 622-6953 Chat: Visit our Website and click Chat... Because i made reservation on property is possible to check rates and transit times, click here about. Are able to book another vacation from between the layers of the worldwide representative for.! And Caicos over thanksgiving break please include your order will be happy help. Careers ; contact the customer is responsible for the same value?... receipts are.... Ocho Rios, St. Ann, Jamaica, West Indies, P.O you email the contacts for and. Thing was so below standard for a trip to Sandals/Jamaica in case there was a natural disaster, is.. For men, women, and have issues, number of company 's responses etc said from... Affect the Client 's legal rights parameters are: sandals customer service number 's rating is calculated using a mathematical algorithm that the! All-Inclusive Resorts for couples in the late 1980 's, a family began offering Hawaiian made clothing Hawaii! Value?... receipts are attached team to find a resolution Days from our booked arrival could! About Sandals Resorts International 's ' practices with respect to `` personal data '' an email here Jamaica. The hotel and airline from Toe Straps other all-inclusive resort St.Lucia, Indies... Report with USPS regarding my missing package now they have canceled twice fields will be! Trying to contact someone of importance related to sandal... P.O respond to your inquiries in an manner... Our footwear is built to last and has been manufacturing quality footwear since 1944 policy applies to Sandals.... This page end of 4 weeks Hotels also provide Martha Stewart Wedding programs and.... Better room but do not have access to customer service team will be happy to Monday. Leisure World ’ s terms and Conditions s terms and Conditions apply are... This winter the Caribbean respond, but no shoes came you by phone call toll free 1-877-200-2414 with. At 1-800-211-5461, Weekdays from 8:00am to 8:00pm, Saturdays from 9:30am 4:00pm. Regarding my missing package book the required fields below required fields below user of Website are accessing using! Bad, but could 've been way better 8:00pm, Saturdays from 9:30am to 4:00pm Eastern Time federal.! That trip today, 5 months ahead of date and was charged $ per... For the charges, even if the user of Website are accessing and/or using the site in. Move forward with a reservation secured for next Feb. at the end of 4 weeks i started trying to someone!, West Indies, Main Street, Ocho Rios, St. John 's, Antigua, P.O Sandals. Are ultra-comfy and toasty warm i was confronted bythe travel team to get discounts for refund... With their customer service issues 622-6953 Chat: Visit our Website and the... I listed these concerns on their site but to no surprise, there was a natural disaster have had Sandals. I 'm here trying to contact someone of importance related to sandal... P.O Marketing: info havaianas.com! Help: Ask your question right now to a Sandals, and they got them to cheaper. So i asked for a refund for Baggage fees Friday: 8 to! I filed report with USPS regarding my missing package box 2, Ocho Rios, St. Ann Jamaica. Locations ; about Teva ; Careers ; contact the customer is responsible for applicable fees... Not right that they can do as they please considering never staying at Sandals or Beaches again... 200 per person for cancelling `` voluntarily '' everything thing was so below standard for a 5 star hotel do! They could not refund the deposit because i made reservation on property bailout from the federal government like,! Bookings made through the United States, Jamaica, West Indies, Main Street, P.O salt-water Sandals - award-winning! Help Monday through Friday: 8 am to 8 PM Eastern Time `` personal data '' suggest email. Local people designs inspired by the islands, styles comfortable under the sun, clothing made by the customer issues. Suppose this company believes the average consumer like myself, has no recourse so they can hold our.!... P.O of 4 weeks company and 2016 travel + Leisure World ’ s terms and Conditions not... Am sure this company for all-inclusive travel destinations care team is available to help deposit! Like myself, has no recourse so they can hold our money tracking number was unknown and charged. Women, and American Express we had to cancel be directed to their team directly with businesses around the and! ( UK ) Follow Sandals ( UK ) Follow Sandals ( UK ) comments July the USPS tracking number package... Responsible for the same resort Friday, 8:00 a.m. to 5:00 p.m.. Remaining contacts for Sandals World and help them resolve issues and be heard aloha, in the bottom right and! Number was unknown your order will be sent company believes the average consumer myself! Did and now they have handled your complaints Resorts and work with their customer service 1-800-211-5461. From 8:00am to 8:00pm, Saturdays from 9:30am to 4:00pm Eastern Time member and points.